Download the Orchard Way app today! [Click Here!]

FAQ's

  • This website is separate from the Orchard Way app and dash. The systems do not integrate. 
  • You will need to REGISTER your email for an OrchardWay.com account. This new account will not integrate with your app or dash accounts. You may also choose to checkout as a "guest."
  • PLEASE REVIEW YOUR CARTS BEFORE CHECKOUT. We are not able to add/remove items or edit size/colors after you check out. 
  • Dash Cash and shop credits from CommentSold (app or dash) can not be redeemed on this website.
      • Returns: For all information regarding returns or exchanges, please click HERE

      • Shipping: $6.50 flat-rate shipping on each order. We ship Monday-Friday. Please allow 3-5 BUSINESS DAYS for ITEMS to ship. {mystery 5-7 business days} Please note weekends and Federal Holidays are not business days. We promise we will be doing our absolute best to ship as fast as possible! Tracking can be found in your customer dashboard! {please allow 48 hours for tracking to update in USPS, if you have tracking and no update please hold tight for it to update, prior to emailing.}
      • Local pick up: When checking out, you will find an option for LOCAL PICKUP! {how cool!} Check the local pickup box! Once ready for pickup, you will receive an email automatically with instructions.
        • Pre-orders: Preorder items will be clearly marked. Any order containing preorder items mixed with In-stock items will hold your order until the preorder items arrive. Please separate your order if you would like the in stock items to ship ASAP.
          • Giveaways: If you are the tagged winner of a giveaway please send us an email to support@orchardway.com, please note we ship out giveaways once a month due to the volume we do, thanks for your patience. Failure to REGISTER, forfeits your giveaway. You must be a member of our group to be eligible. If you are the winner of one of our giveaways, please send us an email.
          • Mystery Items/Grab Bags: - All "Mystery" and "Grab Bag" items are FINAL SALE. These items will not be eligible for return or exchange.
          • For all other inquiries, email us at support@orchardway.com. Please allow up to (48) business-hours for response.