FREQUENTLY ASKED QUESTIONS
Yes, our website is separate from the Orchard Way app and dash. The systems do not integrate.
You will need to REGISTER your email for an OrchardWay.com account. This new account will not integrate with your app or dash accounts. You may also choose to checkout as a "guest."
Dash Cash and shop credits from CommentSold (app or dash) can not be redeemed on this website.
You can view our complete shipping & return policies here: SHIPPING & RETURNS
Preorder items will be clearly marked in the product title and the product description. Any order containing preorder items mixed with In-stock items will hold your order until the preorder items arrive.
You must separate your order if you would like the in stock items to ship ASAP.
Pre-order shipping turn-around-times are ESTIMATED, and sometimes delays happen. Pre-order items are not eligible for refunds due to arriving late
If you are the tagged winner of a giveaway please send us an email to support@orchardway.com.
Please note we ship out giveaways once a month due to the volume we do, thanks for your patience.
Failure to REGISTER, forfeits your giveaway. You must be a member of our group to be eligible. If you are the winner of one of our giveaways, please send us an email.