WE OFFER SEZZLE, WEAR NOW-PAY LATER!

Shipping & Return Policy

  • PLEASE REVIEW YOUR CARTS BEFORE CHECKOUT. We are not able to add/remove items or edit size/colors, or cancel orders, after you check out. Authorized waitlists & preorders are not eligible for cancelation. 
  • Route Shipping Insurance: You have the option to add shipping insurance to your order at checkout. This shipping insurance protection is provided by Route, a third-party. There will be a very small fee to add this optional insurance. *If you choose not to purchase shipping insurance, Orchard Way will not be responsible for lost/damaged/stolen packages.*
  • Shipping Rates:
  • US Domestic: $7.50 flat-rate shipping fee.
  • Canada: Shipping fee will be calculated at checkout.
  • We ship Monday-Friday. Please allow 3-5 BUSINESS DAYS for ITEMS to ship. Please note weekends and Federal Holidays are not business days. We promise we will be doing our absolute best to ship as fast as possible!
  • Tracking information will be provided via email. {please allow 48 hours for tracking to update in USPS, if you have tracking and no update please hold tight for it to update, prior to emailing}
  • Orders typically can not be edited/canceled once your order is placed and has an order #. 
  • Some orders may arrive in separate packages to provide fastest service. You will receive email updates for each shipment summarizing items with tracking information.
  • Pre-orders: Preorder items will be clearly marked. Any order containing preorder items mixed with In-stock items will hold your order until the preorder items arrive. Please separate your order if you would like the in stock items to ship ASAP. Pre-order shipping turn-around-times are ESTIMATED, and sometimes delays happen. Pre-order items are not eligible for refunds due to arriving late.

               

              Return Policy: 

              CLICK THE LINK BELOW INITIATE A NEW RETURN/EXCHANGE: 

              https://docs.google.com/forms/d/e/1FAIpQLSeejptu6YuQmGPzgFjfwemesn2UBniL4wNQr0AI2svmujoaZg/viewform


              Returns must be shipped via USPS only! No Fedex/UPS.

              • Return/Exchange Policy: STORE CREDIT ONLY. ALL RETURNS FORMS MUST BE PROCESSED WITHIN 30 BUSINESS DAYS OF RECEIVING THE ORDER. ITEMS MAY NOT BE WORN. ANY ORIGINAL TAGS MUST BE ATTACHED. DAMAGES MUST BE REPORTED WITHIN 3 BUSINESS DAYS OF RECEIVING THE ITEM. THE ITEM MUST BE PUT IN THE MAIL TO SEND BACK W/ IN 30 BUSINESS DAYS OF RECEIVING YOUR ORDER. An Account credit will be automatically issued. You must mail the item back to the Orchard Way office and the Item MUST BE FREE OF SMELLS/PERFUME AND NOT WORN.
                *IF THE ITEM DOES NOT MEET THOSE REQUIREMENTS IT WILL BE RETURNED TO YOU AT YOUR COST* 
              • Returns/exchanges will only be accepted if the return form is completed. ALL ACCOUNT CREDITS WILL BE PROCESSED WITHIN 7-10 BUSINESS DAYS OF ORCHARD WAY RECEIVING YOUR PACKAGE. Any unauthorized returns will be mailed back to the sender at their own cost. Credits CANNOT be used until the return item has been processed and approved. We do not email you when the item is received. Please keep tracking #'s for your own records. IF we have the item to exchange we will do so, if not have the item we will apply a credit to your account. If a credit is applied you will receive an email informing you of the account credit.

                *Shipping Insurance: You have the option to add shipping insurance to your order at checkout. This shipping insurance protection is provided by Route, a third-party. There will be a very small fee to add this optional insurance. If you choose not to purchase shipping insurance, we will not be responsible for lost/damaged/stolen packages.

                **Please note Clearance items are FINAL SALE (Not eligible for return/exchange).
                **Please note Face Coverings/Masks are FINAL SALE (Not eligible for return/exchange).
                **Other items listed as FINAL SALE are also not returnable.

                                        THANK YOU FOR YOUR COOPERATION! STORE CREDIT ONLY.